Back office services are an integral part of day to
day operations for any logistics company. A lot of management time is wasted on
managing routine voluminous paperwork, data updation and cargo tracking - the
time that can be utilized more profitably to focus on your core competencies of
marketing and generating revenue growth.
Consider how the following tasks can be better
handled through using back office support services of Info-X Software
Technology , who have the expertise of over 16 years in providing these services
commendably to the US and European logistic companies, thereby substantially reducing
their costs and adding value to their businesses.
Rate Management
In the ocean carrier marketplace, you as NVOCC or
freight forwarder, are competing with businesses around the globe. In order to
maintain your position as a leader in this industry, your business demands
professional freight rate management. As a part of our logistics back office
services offering, Info-X provides an effective solution for optimum ocean rate
management with following features.
- Updating complex freight rates and surcharges
on real time for faster accurate quotes.
- EDI integration with client operating system
for transferring quotes
- Online integration for “Customer Cell Module”,
for better profit management.
- Smart intelligent reporting module including
Sales Analytics and Quote to Booking Ratios for effective monitoring.
Back Office
Processing
The idea of outsourcing logistics
business processes is to increase profitability, while improving production
accuracy and turnaround time. Whether you are a NVOCC , freight forwarder or
ground transportation entity, ensure that you opt for a reliable and
experienced logistics back office service provider who can manage your entire
documentation process utilizing their domain expertise and technology tools,
thereby reducing the write-offs.
Outsourcing logistics business processes
is the key to reduce costs. Why? Because it,
- Reduces continuous service and financial pressures
- Minimizes capacity volatility
- Stabilizes cost volatility
- Decreases the complexity of operating environment
Export - Bill of
Lading
Info-X team possess expertise in processing export
files and perform the following activities for freight forwarders .
- Following up for shipper Instructions.
- AES filing (Automated Export System).
- End to end processing and distribution of export documents such as
House Bill of Lading, Master Bill of Lading and raising of Invoices
- Tracking the onboarding of shipments and sending pre alerts to the
agents.
- Auditing – Proofing of carrier BL and approving it.
Import - Arrival
Notice Entry
A notice of arrival is a primary form of international
shipping documentation, issued by an ocean freight agent or carrier on behalf
of the shipping recipient. Preparing these documents accurately entails the
cargo location, LOT number, ocean freight carrier release charges and any
additional instructions on how to handle shipment recovery. If you wish to have
an effective system for handling these tasks in a streamlined manner, contact
Info-X to set up an appropriate back office system for you.
Cargo
Tracking Services
Now a day the customers expects a WOW experience
and it can only happen if proactive information with high and continuous
visibility is provided to them. Therefore, the tracking service plays an
important role in customer satisfaction. An effective tracking system can
provide a continuous and precise visibility about the status of the shipment
for the customer to coordinate and take corrective steps in case of deviations
from the schedule, eliminating demurrage etc. Info-X has an excellent record in
tracking domestic and overseas shipments and have been rendering services for
fortune 500 organizations globally.
Accounting
Services
An ocean carrier’s accounting services are the
bridge that provides expedience to billing and invoicing. Getting invoices out
to shipping customers as quickly as possible reduces the time spent waiting on
revenue. By uploading documents using a digitized accounting process your
office staff can streamline the entire billing process. Info-X has the proven
track record and expertise to handle full logistics accounting services .
Auditing
Auditing plays a critical role is stopping the
leakage of revenue. A robust auditing system acts as a gatekeeper and prevents
revenue loss. For instance, a stringent audit can identify an under rated ocean
quote which is a potential loss to the organization. Info-X has advanced tools
for the carrying out the audit and plugging the loop holes.
FMC/Tariff
Publishing
In
2011 the Federal Maritime Commission released a ruling that all
licensed NVOCCs involved with negotiated rate agreements are exempt from
publishing the rates for publicly accessible tariffs, in certain situations.
Part of this ruling requires these companies to store records for five years in
a format easily accessible by the FMC. Here at Info-X, we offer FMC-approved
storage via our back office services that will ensure your company remains
compliant with tariff publishing regulations. How It Works?
- Direct integration with logistics to see filing status report
- Global login to monitor your filed rates
- Rate filing with FMC
When dealing with the US Customs and Border
Protection Agency, anything you can do to speed up the process of customs
filing will benefit your business. Are you using electronic documents that are
easily processed and accepted according to CBP regulations? If not, this is
another Info-X back office service you would want to implement.
